Human Agent / Helpdesk Executive
Price range: ₹23,900 through ₹29,000 (Excluding GST)
A real human support assistant who takes over complex queries escalated by chatbots — bringing empathy, reasoning, and resolution where automation ends. Usually steps in when bots initiate a human handoff.
Description
Human Agent is a real, non-AI support assistant who handles complex queries escalated by your HelpChatbots or first-line automated systems.
When a chatbot identifies that a customer’s issue requires deeper understanding, emotional intelligence, or complex problem-solving, it hands over the conversation to a Human Agent — a trained professional ready to assist in real time.
This ensures that while automation handles routine queries efficiently, your customers still receive human support when it truly matters.
Key Features:
- 100% real human support (not AI or scripted automation)
- Seamless handover from chatbot to human agent
- Trained in resolving escalated or sensitive queries
- Secure and compliant with industry standards (e.g., GDPR)
- Ideal for SaaS, finance, healthcare, e-commerce, and more
Use Cases:
- Chatbots escalating complex or unclear customer issues
- Support workflows needing human review or approval
- Sensitive cases involving billing, security, or emotion
- Premium or enterprise customer support
Additional information
| Gender Prefarence | Male, Female |
|---|---|
| Seniority | Sr., Jr. |
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